Patrick Udeh

Led strategic partnership management and Monitoring & Evaluation (M&E) for Meta's social impact initiatives across Sub-Saharan Africa, significantly boosting program success and partner adherence.

• Designed and implemented comprehensive partnership management guidelines for Meta social impact partners in Sub-Saharan Africa, boosting partnership success rate by 34%.
• Managed end-to-end M&E for Meta's SSA public policy initiatives, overseeing partner reporting and leading crucial impact studies to inform strategic decisions and program adjustments.
• Initiated a quarterly partner scorecard system, increasing partners' adherence to program guidelines by 12% and ensuring consistent compliance with operational standards.

Cultivated a thriving online community of Meta-certified trainers, enhancing engagement, retention, and the overall quality of training programs.

• Managed a vibrant online community of Meta-certified trainers, increasing trainer engagement and retention by 29% through targeted initiatives and support programs.
• Organized annual Trainers Summits, fostering cross-cultural collaboration among partners and trainers to enhance knowledge sharing and best practices.
• Provided comprehensive certification and learning support, significantly improving Meta exam pass rates by an average of 46% for community members.

Led community teams to manage Meta's business networks and advocacy programs, significantly increasing active engagement and onboarding small and medium-sized businesses (SMBs).

• Led community teams managing Meta's business networks, increasing active engagement by 236% through strategic outreach and support initiatives.
• Oversaw regional community advocacy programs, amplifying Facebook for Business success stories to a wider audience and enhancing brand perception.
• Onboarded over 120 SMBs to Meta's Boost Leaders Network and promotional platforms, expanding business reach and fostering community growth.

Managed a large team of assessors across Africa, ensuring the quality of training programs and influencing improvements through data-driven reporting.

• Managed a team of 60+ assessors across Africa, overseeing the evaluation of training program quality and adherence to global standards.
• Produced actionable reports and insights that directly influenced and drove improvements in training program quality and effectiveness.
• Implemented robust quality assurance protocols, ensuring consistent evaluation standards and identifying critical areas for enhancement and optimization.

Directed daily operations and marketing communications for a fashion e-commerce business, implementing strategies for customer relations and SEO to drive business growth.

• Directed daily operations and marketing communications for a fashion e-commerce business, overseeing sales, inventory, and online presence.
• Implemented comprehensive customer relationship management (CRM) and SEO strategies, significantly enhancing customer engagement and online visibility.
• Managed online content and promotional activities, contributing to increased traffic and sales for the e-commerce platform.

Managed media relations and spearheaded rebranding efforts for a prominent religious organization's communications, enhancing public perception and outreach.

• Managed media relations and secured extensive press coverage for the Church in Lagos, significantly enhancing public perception and outreach efforts.
• Spearheaded the successful rebranding of the Catholic Herald newspaper, improving its market appeal and readership.
• Developed and disseminated impactful press releases and communications materials, ensuring consistent and positive messaging.

Provided essential customer support and problem resolution, significantly enhancing client satisfaction and loyalty.

• Provided comprehensive customer support and effective problem resolution services, leading to enhanced client satisfaction.
• Addressed customer inquiries and complaints promptly and professionally, maintaining high service standards.
• Collaborated with internal teams to resolve complex customer issues efficiently, improving overall service delivery.

Contributes age-appropriate stories and original illustrations to promote literacy and creativity among young audiences.

• Writes engaging, age-appropriate stories and creates original illustrations to promote literacy and creativity among children.
• Develops educational content that supports early childhood development goals and encourages a love for reading.

Contributes to various data annotation projects for Google, including image labeling, food classification, and handwriting recognition, enhancing AI model accuracy.

• Contributed to critical data annotation projects, including image labeling, food classification, and handwriting recognition, improving AI model accuracy.
• Ensured high accuracy and consistency in data annotations, directly supporting machine learning initiatives and product development.

Implemented child development and nutrition programs in Lagos State schools, supporting community health initiatives and student well-being.

• Implemented child development and nutrition programs in Lagos State schools, contributing to improved student well-being and health outcomes.
• Assisted with program logistics, data collection, and community engagement for health initiatives, ensuring smooth operations.

Recognized as a key speaker at the national ICT Expo, sharing insights on digital economy and communication trends.